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PRIVACY NOTICE

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector. We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act.Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market. The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

administration of VET, including program administration, regulation, monitoring and evaluation
facilitation of statistics and research relating to education, including surveys and data linkage
understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf. The NCVER does not intend to disclose your personal information to any overseas recipients. For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy. If you would like to seek access to or correct your information, in the first instance, please contact FS Alliance using the contact details listed below. DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice. Please refer to the additional State or Territory Authority Privacy Notice included in this application process should this be relevant to your application.

Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Contact information

At any time, you may contact FS Alliance Pty Ltd to:

request access to your personal information
correct your personal information
make a complaint about how your personal information has been handled
ask a question about this Privacy Notice

Fees, Payments and Refund Policy

Cancellations of course enrolments must be made in writing using the approved cancellation form which is available by contacting FS Alliance. Cancellation fees and refunds may be applicable and are detailed in your induction material.

FS Alliance reserves the right to cancel a training course. In the event of a cancellation, students will be notified at least two days before the scheduled start date. We reserve the right to postpone the course and alter locations and trainers should unforeseen circumstances arise. Where a course is cancelled by FS Alliance a full refund will be issued.

A copy of our Cancellation and Refund Policy can be found on www.fsalliance.edu.au or by contacting FS Alliance.

Other fees to be aware of include:

Replacement of Certificate $45 (electronic copies are available at no charge)
Late fee/ extension for short course $50 • Reissue of course materials (workbooks, assessment materials etc.) $50 per unit

Note: FS Alliance does not collect prepaid training fees exceeding $1500 from individual students.

Student Handbook

FS Alliance Student Handbook contains detailed information on our company policies, procedures and the rights and responsibilities of students and can be found on https://fsalliance.edu.au/ or by contacting FS Alliance.

Consent

I consent to the collection, use and disclosure of my personal information in accordance with the Privacy Notice described above and agree to receiving FS Alliance emails informing me of news and course information.

I consent to allow recording and discussion of my training and assessment progress and/or results and any related evidence with my employer(s) colleague(s) or supervisor(s) as is required or necessary in the completion of this course.

I consent to allow my photograph to be taken and reproduction of my image for licensing and ID purposes. (If you do not tick this item, FS Alliance will be unable to produce your licenses).

I consent to allow my image and/or my voice to be recorded for the purposes of providing evidence of my training as part of my assessment.

I consent to allow record my image and/or my voice to be recorded, for the purposes of producing materials or vision, used to promote services provided by FS Alliance or its associated organisations.

I confirm I have received access to a copy of the FS Alliance’s Student Handbook and agree to its content. I also acknowledge its further availability online at http://fsalliance.edu.au/ and that should I wish to obtain a personal hard copy, I may call 07 5499 3388 and a copy will be mailed to me.

I understand that once I hold a completed Certificate III course, I can no longer access funding via the Queensland Government Certificate 3 Guarantee funding program.

I understand my employer may ask for a copy of my Certificate, Statement of Attainment or record of my results. I give FS Alliance, permission to provide this information to my employer.

Where this training results in a wage incentive to my employer, I declare that I have not been directed or coerced to enrol in any way by my employer and am enrolling in this course of my own free will for my own career benefit.

I have read and understood and agree to pre-enrolment information and Student Handbook including Student Code of Conduct.

I have read and understood FS Alliance Fees, Payments and Refund Policy and agree to all costs associated with this training course.

I declare that to the best of my knowledge, the information I have provided is true and correct.

Please note that by selecting the agree button and signing below you are giving consent to all of the above.

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